Open position · start as soon as possible
Veterinary receptionist full time, a role to build
You learn the front desk. You build it as you go.
We are looking for the person who will take the front desk in hand and carry several responsibilities at once: the welcome, the phones, the schedule, the till, and the procedures still to be written. A small team, real autonomy, support when it counts.
- Full time, 35 to 40 hours a week
- Permanent
- 2525 Jean-Talon East
- Steps from Iberville metro
- $26/h from, adjusted for experience, annual raise
- 35-40 h a week, Monday to Friday, daytime
- 0 weekends
- 25/75 one quarter theory, three quarters observation
01 · The reality of the role
What this role asks of you, plainly.
- A small team. You will not be a number; you will not be walked through every step either.
- Training you take. It is not handed to you: one quarter theory, three quarters observation on the floor.
- Rigorous notes, every day. Your notes become the written procedures of the front desk.
- Support where we can give it. A fixed weekly meeting with the practice manager, and the medical team for any clinical question.
- Busy days. There are moments when everything happens at once: the phone, the counter, a worried family.
This role is for you if
- You have already run a front desk or a demanding customer service post.
- You like putting things in order, and writing it down.
- You learn by watching and by asking the right questions.
- You decide within your scope without waiting.
- You want a stable, full-time position.
It is not for you if
- You are looking for step-by-step supervised training.
- You prefer being told what to do.
- You are looking for part-time or variable hours.
02 · Your first 90 days
Learning the front desk by building it.
25 % theory 75 % observation
Days 1 to 30
Observe, read, take notes.
You watch the front desk, read how we do things, and take notes every day.
At the counter: the practice manager, you alongside
Days 31 to 60
Run the counter, with a safety net.
You take the counter with the practice manager within earshot. Your notes become procedures.
At the counter: you, the practice manager alongside
Days 61 to 90
Run the front desk.
You run the front desk, and the first version of its procedures is written.
At the counter: you
Throughout these 90 days: thirty minutes every week with the practice manager, same day, same time.
03 · What you will do
Several responsibilities, one front desk.
- Front desk and phone
- Every client and their animal, in person and on the phone, on a multi-line system.
- Schedule
- Appointments and surgeries, confirmations and reminders.
- Records
- Contact details, weights, conversation notes: up to date and accurate.
- Till
- Invoicing, taking payment and balancing the cash at end of day.
- Clinic policies
- Reservation fees and cancellation windows, applied and clearly explained.
- Front-desk procedures
- Written from your notes, then kept up to date.
- Backing up the team
- A hand so the day runs smoothly, without ever performing a veterinary act: any clinical question goes to the medical team.
04 · What we offer
From $26/h
A wage adjusted for your experience, with an annual raise.
- Where the role leads This role leads to running the front desk: its procedures, its organization, and training the people who join it.
- 35 to 40 hours a week Monday to Thursday until 5 p.m., Friday until 3 p.m.
- Paid team huddle Every morning, from 8:45 a.m. to 9 a.m..
- Group insurance 50% employer-paid.
- Retirement savings plan The clinic matches your contributions, up to 3% of your salary.
- Steps from Iberville metro Blue line.
05 · Who we are looking for
Experience, and leadership.
- Full-time availability, Monday to Friday, all year round.
- At least two years at a front desk or in customer service; a medical or veterinary setting is an asset.
- College or university studies, or experience that stands in for them.
- Leadership: you propose, you document, you get it adopted.
- French is our working language, spoken and written: your notes will be read by the whole team.
- Comfort with practice software, email and scheduling.
- Functional English is an asset.
06 · How it goes
Five steps, then our answer.
Your application
The online form. We read every application ourselves.
A fifteen-minute call
The conditions of the role, stated plainly, and your questions.
A one-hour interview
Situations taken from the counter, and a short note-taking exercise.
A half-day at the front desk
Paid, from 8:45 a.m. to noon: the morning huddle, then the counter as an observer. You hand us your notes at the end.
Two references
Two short calls, with your consent.
07 · Apply
Straight to the team.
The form is online, with a short written exercise: the note you would leave in the file after a call. Your CV attaches at the end. Questions go to the team directly, not to a recruiting inbox.
Online form, with a written exercise
The application form is in French, the working language of the role.
forms.montreal.vet/carriere-reception
Prefer to write?
Hôpital Vétérinaire Métro Iberville
2525 Jean-Talon East, Montréal, QC H2A 1T6
Opening hoursMonday to Thursday, 9 a.m. to 5 p.m.Friday, 9 a.m. to 3 p.m.Closed Saturday and Sunday
Independent practice, locally owned since 2005.