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Veterinary Receptionist
The first and last point of contact every family has with the clinic.
At the front desk, you are far more than a greeting: you are the anchor of the day. Between calls, the schedule, records and billing, you are the one who keeps the clinic flowing and families reassured. A role built on service and organization, in constant contact with the whole team.
A day in the role
- Welcome every client and their animal, in person and on the phone (multi-line system).
- Schedule appointments and surgeries, handle confirmations and reminders.
- Open and keep records up to date: contact details, weights, conversation notes.
- Invoice, take payment and balance the cash at end of day.
- Apply and clearly explain clinic policies (reservation fees, cancellation windows).
- Lend the team a hand so the day runs smoothly, without ever performing a veterinary act.
What we're looking for
- A genuine sense of service and communication, spoken and written.
- Comfort with computers (practice software, email, scheduling).
- Organization and composure when several things happen at once.
- A high-school diploma; customer-service experience, ideally in a medical or veterinary setting, is an asset.
- Fluent French; functional English is an asset to serve all our clients well.
- A willingness to learn the basics of preventive care to answer families well.
Ready to join the team?
We welcome applications at any time. If the role speaks to you, we would love to get to know you.