FRLevel 1: life-threatening
- Major trauma (car, fall from height)
- Repeated unsuccessful vomiting (bloat)
- Uncontrolled active bleeding
- Eye out of its socket or an object stuck in the eye
- Loss of consciousness / seizures
- Severe respiratory distress
Our emergency hours
Monday to Thursday: 9 a.m. to 5 p.m.Friday: 9 a.m. to 3 p.m.Closed weekends and holidays
514 223-1197
Emergency: press 0 as soon as the call connects
- Have ready
- What happened and when; the product and quantity if something was swallowed; your pet’s weight.
- Follow our instructions
- We tell you whether to come here or whether a 24/7 centre is safer for your pet.
Hôpital Vétérinaire Métro Iberville · Daytime emergencies
An emergency? Here is what to do.
During our hours, call us before you come in. When we are closed or at full capacity, go to a 24/7 emergency centre.
Triage
Is it an emergency?
Level 2: serious emergency
Call us now
Emergency: press 0 as soon as the call connects
- Breathing difficulty (blue tongue)
- Male cat unable to urinate
- Ingestion of toxins or poisons
- Chemical burn to the eye
- Sudden paralysis
- Heatstroke
Level 3: daytime urgent
Call for an assessment
Emergency: press 0 as soon as the call connects
- Vomiting or diarrhea (pet alert and responsive)
- Allergic reaction (hives)
- Wound or laceration
- Sudden limping
- Eye problem (red or closed eye)
- Urinary infection
- Cat not eating (24 to 48 h)
Poisons
Did your pet swallow something?
The five cases we see most often. When in doubt, call: it is always the right reflex.
Chocolate dog
What to do: Call us with the type of chocolate, the quantity, and your dog’s weight.
Xylitol (sugar-free gum) dog
What to do: Come in immediately. This is a life-threatening emergency.
Grapes and raisins dog
What to do: Come in for decontamination. A transfer for 48h IV fluids is often necessary.
Lily (plant or flower) cat
What to do: Come in immediately. 48 to 72h hospitalization required (transfer needed).
Human medications dog and cat
What to do: Call us immediately with the medication name and dosage.
Why it is dangerous
- Chocolate dog
- Contains theobromine, toxic to the heart and nervous system. Dark chocolate is the most dangerous.
- Xylitol (sugar-free gum) dog
- Extremely toxic: rapid hypoglycemia and liver failure.
- Grapes and raisins dog
- Can cause acute kidney failure. The toxic dose is unpredictable; even a small amount is dangerous.
- Lily (plant or flower) cat
- An absolute emergency: fatal to cat kidneys, even pollen contact is dangerous.
- Human medications dog and cat
- Tylenol (acetaminophen) is fatal for cats. Advil and ibuprofen cause ulcers and kidney failure in dogs and cats.
Poison control resources
- ASPCA Animal Poison Control1-888-426-4435US service · in English · fee of about US$95 per incident
- Pet Poison Helpline1-855-764-7661Serves Canada · in English · US$89 fee per incident
Quebec Poison Control Centre: 1-800-463-5060For HUMANS: only if a person in the home was also exposed. Free, 24/7.
At the clinic
Stabilize, treat, transfer
01 Diagnosis02 Stabilization03 Transfer
We are a daytime emergency clinic. Our role is immediate assessment and vital stabilization. If overnight care is needed, we stabilize your pet and coordinate a safe transfer.
- 01
We make the diagnosis: X-rays, bloodwork.
- 02
We stop the crisis: oxygen, pain management, IV catheter.
- 03
Once your pet is stable, we organize a transfer to a 24/7 centre for overnight care.
If you arrive shortly before we close with a case requiring hospitalization, a transfer to a 24/7 centre may be needed to ensure continuity of care.
Emergency surgery (pyometra, foreign body)
- Arrival early in the day.
- Patient stable for anesthesia.
- Pre-confirmed transfer: an ICU bed at a 24/7 facility must be secured for post-op care.
Two invoices, no surprises
In case of transfer, you will receive two separate invoices:
- Our clinic: exam, diagnostics, stabilization, daytime surgery.
- The 24/7 hospital: overnight hospitalization and continuous monitoring.
A detailed treatment plan will be presented after the initial examination.
Daytime emergencies
Keep this on your phone
A screenshot is enough.
Hôpital Vétérinaire Métro Iberville
514 223-1197
Emergency: press 0 as soon as the call connects
Our emergency hours
Monday to Thursday: 9 a.m. to 5 p.m.
Friday: 9 a.m. to 3 p.m.
Closed weekends and holidays
Have ready
What happened and when; the product and quantity if something was swallowed; your pet’s weight.
When we are closed or at full capacity
montreal.vet/en/centres-24-7
Animal poison lines
- ASPCA Animal Poison Control 1-888-426-4435Paid (~US$95), in English
- Pet Poison Helpline 1-855-764-7661Serves Canada, paid (US$89), in English
Quebec Poison Control Centre 1-800-463-5060Human line: if a person in the home was also exposed