Does the shop belong to your clinic?
For pickup, yes: you order by phone and our team prepares your order at the clinic; ordering online on boutique.vet is coming soon. For delivery, no: it goes through myvetstore.ca, a Canadian veterinary platform that handles transactions and deliveries; we manage your access and validate prescriptions when needed.
How does pickup work?
Call us to request your products. The team fills from the clinic what is already here, orders the rest on Tuesday or Thursday, then calls you when everything is ready. You pick up your order and pay at the counter. Ordering online on boutique.vet is coming soon.
How long will my order wait for me?
It waits for you at the front desk for 14 days. If that does not work for you, give us a call.
What products are available in the shop?
The shop offers a very wide selection: dry and wet food, treats, toys, dental care, litter and accessories, vitamins, supplements, grooming and health products, and much more for dogs, cats and small animals.
Do some products require a prescription?
Yes, some therapeutic foods and prescription treats require a veterinary prescription. When that is the case, our team simply validates your request when you place your order. The process is quick and hassle-free.
Can I order medications or anti-parasite treatments online?
No. Prescription medications and anti-parasite treatments (fleas, ticks, heartworm) are dispensed exclusively through our in-clinic pharmacy. For any request, please call us directly.
How does account creation work?
Every new registration is reviewed and manually approved by our team. Your pet must have an active medical file with us. If you are transferring from another clinic, we will reach out to retrieve your pet's records. This verification process protects all our patients.
Can I return a product?
For a pickup order, talk to our team at the counter or by phone; for delivery, myvetstore.ca’s return policy applies. Either way, contact us and we will help you sort it out.